Contact
Questions about your gear,or your order
Use the form below or email hello@dinkwell.com.au. A person replies within one business day, Australian hours.
Contact form
Three things people ask
If yours is not here, the form above reaches us directly. The full FAQ has the rest.
Orders ship tracked to your door and arrive in 6-15 business days anywhere in Australia (paddles take 8-15). You get the tracking number by email as soon as it leaves.
Everything carries a 30-day money-back guarantee. Email us within 30 days of delivery with your order number and we send the return instructions. We refund the item price once it is back.
Check the tracking link in your shipping email first. If it has been more than 20 business days since dispatch, email us with the order number and we chase the carrier.