FAQ
Every question
answeredDelivery, the guarantee and the gear. If yours is not here, email hello@dinkwell.com.au.
Orders ship tracked to your door and arrive in 6-15 business days anywhere in Australia: accessories in 6-13, paddles in 8-15. Allow 1-2 business days for processing on top. A paddle and accessories ordered together may arrive in separate parcels.
Free on any order of $128 or more, which includes every order with a paddle in it. Smaller orders ship for a flat $9.95.
Yes. You get a tracking number by email as soon as the parcel leaves, and the order status page shows the same link.
Use anything for 30 days from delivery. If it is not right, email hello@dinkwell.com.au with your order number and we send return instructions. We refund the item price once it is back. Return postage is at your cost unless the item is faulty.
Email a photo and your order number within 7 days of delivery. We replace or refund it, including shipping, and cover the return postage.
A raw carbon fibre face on a 16 mm foam core, with thermoformed construction. The edge comes in Black or White.
16 mm is the thicker of the two common paddle sizes. It gives more control and a softer feel. A thinner paddle gives more pop at the cost of control.
We do not make any certification claim for it. If you play sanctioned tournaments, check your event's approved-paddle list before buying any paddle.
The 12-pack is outdoor balls: 40 holes, 74 mm, 26 g. Yellow is easiest to see on blue and green courts. Pick your club's colour if they have one.
Buy two of the same item and 10% comes off at checkout; three or more and it is 15%. The discount applies automatically in the cart.
Card, Apple Pay, Google Pay and Shop Pay at a secure Shopify checkout. Prices are in AUD and include GST.
Free shipping on orders $128 and over. 30-day money-back guarantee.