Shipping policy
Shipping policy
Dinkwell ships to addresses in Australia only.
Dispatch and delivery
Orders are dispatched from our fulfilment partners' warehouses and delivered by tracked post, anywhere in Australia. Paddles are delivered in 8-15 business days. Balls, grips, cases and court accessories are delivered in 6-13 business days. Please allow 1-2 business days for processing before dispatch. Every order is tracked; you receive the tracking number by email as soon as the parcel leaves, and you can follow it from the order status page.
Delivery times are estimates from the carrier and can run longer during peak periods, weather events or carrier delays. If your order has not arrived within 20 business days of dispatch, email hello@dinkwell.com.au with your order number and we will chase it and, where the carrier confirms it is lost, replace or refund it.
Shipping rates
- Free shipping on any order of $128 or more, which includes every order with a paddle in it.
- Flat $9.95 for orders under $128 (accessories on their own).
Multiple items
Paddles and accessories leave from different warehouses, so an order that contains a paddle and accessories may arrive in separate parcels, on different days. You receive a tracking number for each parcel. You are never charged extra shipping for a split delivery.
Address errors and failed deliveries
Please check your address at checkout. If a parcel is returned to sender because of an incorrect address or because it was not collected, we can re-send it once the parcel is back with us; a re-delivery fee may apply. Contact us as soon as possible if you need to change an address; we cannot change it once the parcel has left.
Questions
Email hello@dinkwell.com.au. A person replies within one business day.
Who we are
Dinkwell is operated by Wolf Syndicate Pty Ltd (ABN 40 689 413 232), an Australian company.
Last updated: 29 September 2026.